Refund policy
1. Refund policy
-
damaged or defective items.
If your order arrives damaged or defective, please contact us within 14 days, to not miss out on your refund policy.
Contact us at:
outlook.godrop@gmail.com WITH:
-Order number
-Short video of the damaged/devective item.
Once we verify it, we will fully refund your product, IF a replacement is unavailable.
2. Non-returnable items
We cannot accept returns or provide refunds for:
-Change of mind
-incorrect shipping adress filled in
-delivery delays once the order has been shipped
3. Incorrect items
If your recieve an items that does not match what you ordered (wrong product), please contact us within 5 days after delivery with order number and a short video of the product. We will solve it with a refund or replacement.
4. How to request a refund
To request a refund or replacement:
- -Email us down below at our product page.
2. -please provide us with a short video of the product for verification. (if broken)
3. -wait for our confirmation - we aim to respond inbetween 2-5 business days.
Refund will be processed via the original payment method within 6-10 business days after approval by us.
5. Contact us
For any other qeustions about our refunding policy or your order. Please contact:
outlook.godrop@gmail.com
Kneofit.myshopify.com